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Creamobile built the customer portal running at saam-teknik.com for Schaeffler.
The problem
In industrial and automotive supply products, a sale does not end with a single transaction. Technical suitability, warranty coverage, technical support requests and the commitment a dealer makes to its own customer are all connected. When those processes are spread across phone, e-mail and spreadsheets, the stage a request has reached exists only in the head of the person following it.
The solution: a shared screen for dealer and manufacturer
The portal was built so dealers log in with their own users and run their processes, while the manufacturer side sees the whole dealer network from one place. A request moves on the same record from the moment it is entered until it is closed, and every action stays traceable within the permissions granted.
Why custom software
The value of a portal like this is not in its interface but in its approval chain: who can see which request, whose approval is needed at which stage, and which report a closed request lands in. These are business rules that differ from manufacturer to manufacturer, and they fall outside the configuration space of an off-the-shelf B2B package.
If you are considering a similar portal for your dealer network, get in touch.
