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Alongside customer-facing portals, Creamobile built three separate intranet applications for Bosch. They serve different departments but share one purpose: encoding Bosch's internal process rules into software.
Bosch Electronic Technical Service Portal
The portal manages warranty, technical service and replacement operations for products in Bosch's Automotive Aftermarket, Power Tools and Business Tools categories from a single platform.
Service staff run every step through the same system, from registering the product to fault diagnosis, part replacement and warranty processing. Because all operations are recorded, the stage of any case is visible at any moment. The system also produces detailed reporting and analysis.
Uniting three product categories in one portal means a service point follows the same interface and the same steps whether the item in hand is an automotive part or a power tool.
Bosch EHBK — 8D-based problem management
EHBK (Bup1 HBS) is an intranet project built to resolve and track problems arising in Bosch factory production. The system is structured around the 8D problem-solving methodology.
8D is an eight-step discipline widely used in manufacturing quality: define the problem, apply interim containment, find the root cause, implement permanent action and prevent recurrence. Encoding this methodology in software ensures steps cannot be skipped and each step leaves evidence — which is exactly what quality audits look for.
Bosch Campaign Robot
This web-based intranet project evaluates Automotive Aftermarket sales data to generate campaigns, tracks approval processes and notifies customers automatically. It runs integrated with Bosch's internal process software.
The distinction here is that a campaign stops being a manually defined marketing action and becomes an output derived from sales data. The system evaluates the data, proposes the campaign, runs the approval chain and informs the customer itself.
The common thread: business rules encoded in software
None of the three systems could be obtained by configuring a packaged product. The step discipline of 8D, the differing warranty rules across three product categories and the campaign approval chain are all organisation-specific rules. This is where custom software development applies.
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